Terms of service

GENERAL

The General Terms and Conditions (hereinafter referred to as "Terms") of POKE studio d.o.o. (hereinafter referred to as "the Company") are an integral part of all contracts between the Company and customers of products (hereinafter also referred to as "clients"), who engage in business with the Company.
By visiting our website and/or purchasing from us, you engage in our "service" and agree to be bound by the following terms ("terms of service", "terms"), including those additional terms and policies referenced herein and/or available via hyperlink. These terms of service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
Please read these terms of use carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these terms of service. If you do not agree to all the terms of this agreement, then you may not access the website or use any services. If these terms of service are considered an offer, acceptance is expressly limited to these terms of service.
The provisions of these general terms also apply to all offers, quotes, preliminary contracts, legal declarations, and other services arising from the dealings between the Company and the client.
The current general terms of service are composed in accordance with the Consumer Protection Act (ZVPot), the General Data Protection Regulation (GDPR), the relevant laws on personal data protection, and the Electronic Communications Act (ZEKom-1).
These terms of use and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the Republic of Slovenia and EU.
The subject general terms of service define the operation of the Company's online store, the rights and obligations of the user and store, and regulate the relationship between the Company and the client.
Use of terms:

1. 1. Client is any natural or legal person who is in a business relationship with the Company, regardless of its legal or status form.
  2. Consumer is any client, a natural person who acquires or uses goods or services from the Company for personal purposes or purposes outside his/her professional or gainful activity.
  3. Offer is a unified term for an offer in various forms, quote, or another form of proposal for contract conclusion, which the Company provides to the client.
  4. Contract is an agreement in written form that is concluded between the Company and the client. The conclusion of a contract is also considered an offer or quote sent by the Company to the client, which the client accepts or confirms. Payment of the quote is also considered as confirmation. The subject general terms are an integral part of each contract.

9. Regarding notifying the client about delivery, conclusion, withdrawal, or modification of the contract and all other information, the date on which the Company sends the notification is considered the date of notification.

10. All notifications to clients regarding the delivery of the contract subject, conclusion, or withdrawal from the contract, and other information are provided by the Company via email to the address provided by the client. The Company also notifies via regular mail, telephone, or another agreed method.

11. The Company commits to provide the following information on its website at all times:

Details of the company's identity (company name, headquarters, registration and tax number, information on registration indicating the registry and registration number),
Contact details (e-mail address, telephone number),
Information on the basic characteristics of products,
Information on product availability,
Delivery terms (method, location, and date of delivery),
Clearly stated prices, including information on additional taxes and transport costs,
Payment and delivery methods,
Validity period of the offer,
Terms and deadlines for withdrawal from the contract in case of action or promotional discount.

12. The Company commits not to establish any contractual terms that would be unfair to the consumer, in accordance with the provisions of ZVPot. Unfair contractual terms are null and void.
13. All new features or tools added to the current store are also subject to the terms of service. You can review the most recent version of the terms of service at any time on the Seller's website.
13. Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
14. Company business hours: Mon.-Fri. from 8:00 AM – 4:00 PM; Saturdays, Sundays, and holidays closed.

2. Online Store Conditions

By agreeing to these terms of service, you represent that you are of legal age in your state or province of residence, or that you are of legal age in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the service, violate any laws in your jurisdiction (including but not limited to copyright laws).
A breach or violation of any of the Terms will result in an immediate termination of your Services.

3. Use of General Terms and Conditions

The subject general terms fully replace missing, and opposing contractual provisions between the Company and the client.
If the contract explicitly agrees on anything different from these general terms, the contractual provisions shall prevail.
The subject general terms are an integral part of the contracts concluded between the client and the Company. By signing the contract or otherwise entering into a contractual relationship, the client fully agrees with the content of the subject general terms. The client hereby expressly acknowledges that the general terms of the Company exclusively govern all mutual legal relations. If the client wishes to engage in business with the Company and enter into contractual relations, it is obliged to accept the subject general terms in full and in the form in which they are.
The subject general terms are available at the web link: https://bespokehome.eu/policies/terms-of-service. Familiarization with the terms of service is also possible at the Company's business address.
By concluding a contract or another legal act, it is considered that the client is fully familiar with the content of the subject general terms. The conclusion of a contract is also considered the submission of a valid order in the Company's online store, which the Company confirms.

4. Changes to the General Terms and Conditions

We reserve the right to update, change, or replace any part of these terms of service by posting updates and/or changes to our website.
The general terms are binding in the form and content that was available to the parties on the day of the conclusion of the contract.
It is considered that the client is familiar with the changes at the moment of publishing the change on the website https://bespokehome.eu/ and receiving the notification of the change. With this, it is considered that the client agrees with the change of the general terms.
If the client declares that it does not agree with the changed terms of service, the Company has the right to withdraw from the contract.
In the event that any provision in the contract or general terms is invalid or unenforceable or if a legal gap arises, this does not affect other provisions in the contract or general terms, and the contractual parties agree that instead of the invalid or unenforceable or non-existing provision, a provision that is closest to the purpose or goal of the contract shall be used.

5. General Provisions

The client is obliged to inform the Company of all data and facts that are important for establishing and continuing the legal business relationship, especially important are data about the change of residence or headquarters of the client, change in ownership structure of the client, change in the legal-organizational form of the client, the occurrence of a condition that indicates insolvency (inability to pay) of the client, regardless of whether the statutory conditions for the introduction of bankruptcy or forced settlement are met, and other data, events, and conditions that may affect the legal business relationship between the Company and the client.
The company collects certain personal data of clients. The types of personal data, the purposes of their processing, and the legal bases for processing are governed by the Privacy Policy document, which is an integral part of the general terms of service. Clients can familiarize themselves with the Privacy Policy in the chapter under the title Privacy Policy.
The Company strives to ensure the accuracy of information and data within the online store. In advertising messages and in descriptions of products in the Company's online store, there may be minor deviations regarding the actual characteristics of the product, which do not bind the Company. However, the Company is bound by all statements regarding the characteristics of the goods that are included in the specific offer or contract.
The Company reserves the right to change specifications or information from the previous point without prior notice to the client, and the specifications and information are binding only if they are specified in the contract.

6. Prices

Prices displayed on the Company's web address may change without prior notice.
We are not liable to you or to any third party for any modification of prices.
When dealing with consumers, it is valid that the prices listed in the Company's price list include VAT.
The Company will provide the client with the final price before concluding the contract or before the offer becomes binding for the client, including VAT.
If the final price cannot be calculated in advance due to the nature of the goods or services, the Company will inform the client about the method of calculating the final price.
Prices are binding from the moment the Company sends an email to the client regarding the order confirmation.
In case the price information is incorrect or prices change during the processing of the order, the client has the right to withdraw from the contract. The contract between the Company and the client is electronically saved in the database after a successful order submission and its confirmation and is stored on the Company's server. The contract is accessible to the client upon written request. In case of delivery of products, standard packaging is included in the product price, additional transport packaging and transport costs are additionally charged by the Company according to the price listed in the Company's price list or according to the price agreed between the Company and the client.

7. Payment Methods

The company offers the following payment methods for products and services:

- Payment with payment cards (bank or credit cards such as MasterCard, Visa, American Express),
- Payment via PayPal system.

2. The security of personal data and payments is within the domain of payment service providers. For everything else, the Company uses appropriate technical and organizational means to ensure the security and confidentiality of personal data and payment information.

8. Issuing Invoices

The Company sends the client an invoice for ordered goods or services in the form of a PDF document to the e-mail address provided by the client when placing an order on the Company's website. Upon request recorded under remarks at the time of order submission, the Company includes a printed copy of the invoice with the ordered products.
It is the client's duty to review all data and specifications of the order before executing it. Subsequent objections regarding inaccuracies in issued invoices are not considered.

9. Limitation of Liability

The Company strives to ensure the accuracy of the data published in the online store. If the characteristics of the products, delivery time, or price change so quickly that the Company is unable to correct the data in the online store, the Company will inform the customer of the changes and allow the customer to withdraw from the order or exchange the ordered goods.
For damage that is not directly on the goods, the seller is not liable, especially not for lost profits and/or other material and non-material damages of the customer. The described limitation of liability lapses if the damage is caused intentionally or from gross negligence. If liability is excluded or limited, this also applies to employees, agents, and fulfillment assistants of the seller. The seller is liable for damage only up to the net contractual value (value of order confirmation).
Photographs do not guarantee the characteristics of the goods. The Company strives to provide accurate photographs of sales products, but all photographs are considered symbolic.
We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis.
We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion.
We reserve the right to discontinue any product at any time.
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our return policy.
The Company reserves the right to temporarily disable access to the website in cases of technical problems or maintenance work. In the event of technical problems, the Company reserves the right to cancel all orders made during the period of technical difficulties. In such cases, the Company will immediately inform the customer of the technical issues and provide instructions for further procedures. The customer must ensure the security of their technical means for accessing the website and the security of usernames and passwords on the website at their own responsibility.

10. Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. If we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.
You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.

11. Optional Tools

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these terms of service.

12. Third-Party Links

Certain content, products, and services available via our service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

13. User Comments, Feedback, and Other Submissions

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit, or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality, or other personal or proprietary right. You also agree that your comments will not contain libelous or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

14. Personal Information

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

15. Errors, Inaccuracies, and Omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

16. Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

17. Disclaimer of Warranties; Limitation of Liability

We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall POKE studio d.o.o.., our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

18. Indemnification

You agree to indemnify, defend, and hold harmless POKE studio Ltd. and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

19. Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

20. Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

21. Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

22. Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Republic of Slovenia.

23. Changes to Terms of Service

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

24. Contact Information

Questions about the Terms of Service should be sent to us at support@bespokehome.eu.

ONLINE PRODUCT SALES

1. Delivery Conditions

Delivery of goods is conducted through the GLS parcel distributor.
For orders, the cost of transport packaging and delivery is in accordance with GLS regulations based on product dimensions.
Delivery is only possible within European Union & UK.
For goods in stock, the delivery period in Slovenia is 1-3 working days.
Ordered goods, if the order is placed on a working day by 11 AM using payment methods such as a credit card and if the goods are in stock at the company, will be dispatched the same day. Goods in stock ordered on a non-working day or holiday will be shipped on the next working day.
Products for which a longer delivery period is explicitly stated on the website will be delivered within that period, provided that the goods are paid for on time.
If the Company cannot dispatch the goods within the promised period due to unforeseen reasons, it will inform the customer of the new delivery period through the provided contact details.
The Company is not responsible for non-delivery of goods due to reasons beyond its control. The Company will endeavor to do everything necessary to perform the delivery of goods as soon as possible and will keep the customer promptly and regularly informed about any possible delays in delivery by the supplier.
If the customer does not receive the ordered goods within the agreed period, the Company must be prompted to fulfill the obligations and set an additional deadline for fulfillment. If the Company also fails to deliver within this additional period or to meet the obligations, the customer may withdraw from the contract and request a refund of the amounts paid for the purchase of the goods.
The Company is not responsible for delays or non-delivery of goods in the event of wars, riots, demonstrations, government interventions, fires, floods, and other natural disasters, epidemics at the location of the Company, the supplier or the customer, import or export embargo, or other similar reasons or force majeure events over which the Company has no control.
In all the above reasons for delay, the delivery time is paused for the duration of the impact of such conditions mentioned in the previous clause, and after the cessation of such impacts, the deadlines will continue forward.

2. Goods Receipt

The subject of the contract must be delivered at the place agreed in the contract or offer. If the place of fulfillment is not specified in the contract or offer, the Company and the customer may agree on this subsequently.
The customer is obliged to accept the subject of the contract no later than within 14 days after receiving a written prompt from the Company, in accordance with the previous points regarding the place of delivery/fulfillment.
In case of delivery of goods through partner delivery services, the customer is obliged to accept the goods in accordance with the terms of service of the delivery service.

3. Consumer Rights and Obligations – Consumer Right to Withdraw from the Contract

In accordance with the Consumer Protection Act, the consumer has the right to inform the Company within 14 days of receipt of the goods that they are withdrawing from the contract, without needing to state the reason for their decision. The period starts one day after the date of receipt of the goods.
The consumer communicates withdrawal from the contract via the seller's email support@bespokehome.eu or by any other means provided by the other contact details of the Company or by using a form attached to these general terms of service. The intention to withdraw from the contract must be clearly and unambiguously stated by the consumer.
If the consumer opts to use the withdrawal form, the Company immediately sends a confirmation of receipt of such a withdrawal form via email.
In case of withdrawal from the contract, the consumer must either return the goods personally or send them to the Company's address, Vilharjeva cesta 42, 1000 Ljubljana. The buyer must return the goods to the company no later than 14 days after notifying the Company of the withdrawal from the order. Upon receipt and inspection of the returned product, the Company sends an email notifying the consumer that it has received the returned product and subsequently informs the consumer about the approval or rejection of the refund.
The consumer is only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
The consumer must return the goods in the original packaging and undamaged.
If the consumer withdraws from the contract, the Company shall without undue delay refund all payments received using the same means of payment used in the original transaction, unless the consumer has expressly requested the use of another payment method, and provided that the Company incurs no additional costs.
Along with the statement of withdrawal, the consumer must provide their personal information (personal name and contact details). The Company returns the purchase price and all other payments no later than 14 days after receiving the notice of withdrawal, but the Company may withhold the refund until it has received the returned goods and ascertained that the product is undamaged and correctly returned (in the original packaging with all accompanying documents).
The only cost incurred by the consumer in relation to the withdrawal from the contract is the cost of returning the goods.
The consumer does not have the right to withdraw from the order in the cases specified in paragraph 5 of Article 43č of the Consumer Protection Act, for contracts:

About goods that are made according to the consumer's precise instructions and adapted to their personal needs;
About goods that are perishable or have a fast approaching expiration date.
If a promotional code for a discount was used when placing the order, the consumer, in case of withdrawal from the contract, is refunded the discount in the form of a new promotional code.

10. If the product was marked as a gift upon purchase and sent directly to the recipient, the 11. 11. Company will either refund the received payment to the recipient or issue a gift voucher for the value of the payment.

4. Liability for Material and Legal Defects

The Company is liable for material defects that the goods had at the time the risk of accidental destruction or damage was transferred to the customer. This moment usually occurs upon receipt of the goods. A defect is material if:
The item does not have the properties necessary for its normal use or for circulation;
The item does not possess the qualities and features that were explicitly or implicitly agreed upon;
The seller has delivered an item that does not match the sample or model, unless the sample or model was shown only for notification purposes.
The customer is obligated to inspect the subject of the contract immediately or as soon as possible, identify any defects, and inform the Company. Otherwise, the Company does not recognize material defects that are not hidden and were known or should have been known upon inspection of the contract subject.
The customer is obligated to notify the Company of any apparent material defects immediately or no later than eight days after the due inspection, and about hidden material defects immediately or no later than eight days from the day the defect was noticed, otherwise, they are not entitled to claim from the title of material defect.
The consumer must notify the Company of the material defect within two months from the day the material defect was discovered.
The Company is liable for hidden defects that appear within six months of the delivery of the goods, or within two years of the day of delivery of the goods in the case of consumer contracts, or within one year of the delivery in the case of the sale of used goods. The Company guarantees that there are no property or copyright rights of a third party on the subject of the contract that would exclude, reduce, or limit the customer's rights, or guarantees that it has arranged these rights with its contractual partners.
After notifying the Company of a material defect, the consumer must allow the Company to inspect the goods and in the notification of material defect more precisely describe the defect.
The Company does not consider insignificant material defects.
If the Company confirms the existence of a material defect in accordance with timely and correct notification from the consumer, the consumer has the right to demand from the Company:
1. Rectification of the defect;
2. A refund of the part of the amount paid in proportion to the defect;
3. Replacement of the defective goods with new defect-free goods;
4. A refund of the amount paid.
In any case, the consumer also has the right to demand compensation from the seller, especially the reimbursement of costs of materials, spare parts, labor, transfer, and transportation of products, which arise due to the fulfillment of obligations from the previous paragraph.

5. Warranty

Goods have a warranty if so stated on the warranty card or on the invoice. The warranty is valid following the instructions on the warranty card and upon presentation of the invoice. Warranty periods are specified on the warranty cards or on the invoice. Information about the warranty may also be stated on the product presentation page. If there is no information about the warranty, the goods do not have a warranty, or the information is currently unknown. In the latter case, the customer can contact the Company, which will provide up-to-date information.
If the manufacturer is legally obliged to provide the buyer with a warranty for the flawless operation of the purchased goods, the customer can claim the warranty directly from the manufacturer or its authorized service. The warranty can be claimed using the warranty card and invoice. The manufacturer is obligated to perform warranty repairs within 45 days of receiving the goods, otherwise, replace the goods with other equivalent and defect-free goods.
The buyer can also claim the warranty at the Company, but even in this case, the provisions of this section apply. The return of goods under warranty is carried out in accordance with the conditions stated by the manufacturer on the warranty card.