Return Policy
You have the right to withdraw from contract without costs within 30 days from the date of receiving the goods. To exercise your right of withdrawal, you must inform us of your decision by sending a clear statement (e.g., a letter, email) to our customer service at info@bespokehome.eu.
To return an item, please follow these steps:
Extended 30-day returns policy
In addition to your statutory right of withdrawal, we also offer a 30-day returns policy. This means that you can return your item for a full refund or exchange within 30 days of receiving it, even if you have no reason for return.Costs of return
The only cost you will incur in returning an item is the cost of postage. If you used a promotional discount code when placing your order, the discount will be refunded to you in the form of a new promotional code if you return the item.How to return an item
To return an item, please follow these steps:
- Contact us at info@bespokehome.eu to let us know you would like to return an item. Please include your order number and the reason for your return.
- We will send you instructions on how to return the item. You can return the item to us by post or in person at our store.
- All returned items must be in their original packaging and in a resalable condition.
- Once we have received and inspected the returned item, we will issue you a refund or exchange.
Refunds
We will refund the purchase price and any original shipping costs within 14 days of receiving your notice of withdrawal. We will issue the refund using the same payment method you used to place your order. You may request a refund by a different method, but you may be charged additional fees if we do not offer the same method.Exceptions
This returns policy does not apply to the following items:- Items that are made to your specifications or personalized
- Items that are perishable or have a short shelf life
- Items that are sealed and cannot be returned due to health or hygiene reasons
- Items that are damaged or defective
